Privacy Policy

1. Introduction
   This privacy policy aims to inform users of the win-craftcasino.net website about how the platform collects, processes, stores, and protects personal data. The policy complies with the General Data Protection Regulation of the European Union (2016/679/EU) and the laws of Curaçao.
   By using the website, registering, or creating a player account, the user automatically accepts this policy.
2. Data Controller
   Name of the controller: Casiworx N.V.
   Registered address: Groot Kwartierweg 10, Curaçao
   Company registration number: 163922
   Email: [email protected]
   The data controller assumes full responsibility for the protection, handling, and security of the stored personal data.
3. Scope of Collected Data
   win-craftcasino.net collects the following types of data:
   Full name
   Date of birth
   Email address
   IP address
   Device information (browser, operating system)
   Transaction data (deposits, withdrawals)
   Gaming activity (e.g. winnings, session duration)
   Customer support communications
   Verification documents (ID card, proof of address)
   Data collection is carried out solely for legal compliance and service provision purposes.
4. Purpose of Data Processing
   WinCraftCasino uses user data for the following purposes:
   Account creation and maintenance
   Access to games
   Bonus and promotion management
   Processing financial transactions
   Fulfilling legal KYC and AML obligations
   Ensuring technical functionality
   Providing customer support
   Fraud prevention and security monitoring
   Data will not be used for commercial purposes unless the user has explicitly consented to such use.
5. Legal Basis for Processing
   The processing of personal data is based on the following legal grounds:
   Processing necessary for service delivery
   Legal obligations (e.g. anti-money laundering laws)
   Legitimate interest (e.g. fraud prevention)
   User consent (e.g. newsletter subscriptions)
   Users may withdraw their consent at any time, without affecting the lawfulness of previous data processing.
6. Data Retention Period
   Data is retained as follows:
   Active accounts: as long as the customer relationship exists
   Closed or inactive accounts: up to 5 years after closure
   Transaction data: at least 7 years (due to financial regulations)
   Verification documents: for the legally required duration
   Data retention serves legal, financial, and compliance purposes.
7. Data Sharing
   Data is only shared with third parties in the following cases:
   Payment providers (banks, crypto processors)
   Identity verification partners (KYC/AML services)
   Authorities when required by law
   IT administrators, data security subcontractors
   These parties are contractually obligated to use the data solely for task execution and not to share it further.
8. User Rights
   Under the GDPR, users have the following rights:
   Right of access – to request information about processed data
   Right to rectification – to request correction of inaccurate data
   Right to erasure – to request deletion when data is no longer necessary
   Right to restriction – to request temporary suspension of processing
   Right to data portability – to transfer data to another service provider
   Right to object – to oppose processing based on legitimate interest
   Requests must be submitted in writing to the contact details provided. Responses will be issued within 30 days.
9. Use of Cookies
   The website uses cookies for optimization, analytics, and marketing purposes. Types of cookies include:
   Essential cookies – required for site functionality
   Analytical cookies – used for analyzing user behavior
   Marketing cookies – used to deliver targeted content (with consent)
   A separate Cookie Policy is available. Users can delete or disable cookies through their browser settings at any time.
10. Protection of Minors
    WinCraftCasino does not accept registrations from individuals under 18. Accounts created by minors will be immediately deleted. The system monitors birthdates and requires verification documents before the first withdrawal.
    If a user is found to be underage, all related data will be removed.
11. Security Measures
    The data controller applies technical and organizational measures, including:
    Encrypted data transmission (SSL/TLS)
    Firewalls and security protocols
    Restricted access for authorized personnel only
    Regular data backups
    Logging and auditing of user data access
    External security audits are conducted regularly to ensure ongoing protection.
12. Contact
    For inquiries related to data processing, access, deletion, or other matters, please contact the Data Protection Officer:
    Email: [email protected]
    Contact person: Data Protection Officer – WinCraftCasino
    Customer support: available via live chat 24/7