Privacy Policy

This Privacy Policy describes how WinCraft collects, uses, shares and protects the personal data of visitors and users of win-craftcasino.net (hereinafter: Website). By using the Website, you agree to the terms set forth in this Policy.

1. Introduction

This privacy policy aims to inform users of the win-craftcasino.net website about how the platform collects, processes, stores, and protects personal data. The policy complies with the General Data Protection Regulation of the European Union (2016/679/EU) and the laws of Curaçao.
By using the website, registering, or creating a player account, the user automatically accepts this policy.

2. Data Controller

  • Name of the controller: Casiworx N.V.
  • Registered address: Groot Kwartierweg 10, Curaçao
  • Company registration number: 163922
  • Email: [email protected]

The data controller assumes full responsibility for the protection, handling, and security of the stored personal data.

3. Scope of Collected Data

win-craftcasino.net collects the following types of data:

  • Full name
  • Date of birth
  • Email address
  • IP address
  • Device information (browser, operating system)
  • Transaction data (deposits, withdrawals)
  • Gaming activity (e.g. winnings, session duration)
  • Customer support communications
  • Verification documents (ID card, proof of address)

Data collection is carried out solely for legal compliance and service provision purposes.

4. Purpose of Data Processing

WinCraftCasino uses user data for the following purposes:

  • Account creation and maintenance
  • Access to games
  • Bonus and promotion management
  • Processing financial transactions
  • Fulfilling legal KYC and AML obligations
  • Ensuring technical functionality
  • Providing customer support
  • Fraud prevention and security monitoring

Data will not be used for commercial purposes unless the user has explicitly consented to such use.

5. Legal Basis for Processing

The processing of personal data is based on the following legal grounds:

  • Processing necessary for service delivery
  • Legal obligations (e.g. anti-money laundering laws)
  • Legitimate interest (e.g. fraud prevention)
  • User consent (e.g. newsletter subscriptions)
  • Users may withdraw their consent at any time, without affecting the lawfulness of previous data processing.

6. Data Retention Period

Data is retained as follows:

  • Active accounts: as long as the customer relationship exists
  • Closed or inactive accounts: up to 5 years after closure
  • Transaction data: at least 7 years (due to financial regulations)
  • Verification documents: for the legally required duration

Data retention serves legal, financial, and compliance purposes.

7. Data Sharing

  • Data is only shared with third parties in the following cases:
  • Payment providers (banks, crypto processors)
  • Identity verification partners (KYC/AML services)
  • Authorities when required by law
  • IT administrators, data security subcontractors

These parties are contractually obligated to use the data solely for task execution and not to share it further.

8. User Rights

  • Under the GDPR, users have the following rights:
  • Right of access – to request information about processed data
  • Right to rectification – to request correction of inaccurate data
  • Right to erasure – to request deletion when data is no longer necessary
  • Right to restriction – to request temporary suspension of processing
  • Right to data portability – to transfer data to another service provider
  • Right to object – to oppose processing based on legitimate interest

Requests must be submitted in writing to the contact details provided. Responses will be issued within 30 days.

9. Use of Cookies

The website uses cookies for optimization, analytics, and marketing purposes. Types of cookies include:

  • Essential cookies – required for site functionality
  • Analytical cookies – used for analyzing user behavior
  • Marketing cookies – used to deliver targeted content (with consent)

A separate Cookie Policy is available. Users can delete or disable cookies through their browser settings at any time.

10. Protection of Minors

WinCraftCasino does not accept registrations from individuals under 18. Accounts created by minors will be immediately deleted. The system monitors birthdates and requires verification documents before the first withdrawal. If a user is found to be underage, all related data will be removed.

11. Security Measures

The data controller applies technical and organizational measures, including:

  • Encrypted data transmission (SSL/TLS)
  • Firewalls and security protocols
  • Restricted access for authorized personnel only
  • Regular data backups
  • Logging and auditing of user data access

External security audits are conducted regularly to ensure ongoing protection.

12. Contact

For inquiries related to data processing, access, deletion, or other matters, please contact the Data Protection Officer:

Email: [email protected]
Contact person: Data Protection Officer – WinCraftCasino
Customer support: available via live chat 24/7